Peakline.ai is a done-for-you Instagram and Facebook messaging AI that answers customer questions, captures lead details, guides people to the right next step, and brings in your team when needed. We connect, configure, test, and manage it for you.
Peakline.ai
Instagram · Direct message
Someone may be asking about a service, price, location, availability, appointment, estimate, existing order, or the right person to contact. Peakline.ai helps them immediately instead of leaving the conversation waiting for a manual reply.
Peakline.ai responds to the customer’s immediate question, gathers the information your team needs, and guides the conversation toward the appropriate next step based on your business rules.
Peakline.ai builds these conversations around your services, locations, qualification requirements, booking rules, routing preferences, and escalation process.
Customer
Hi, I saw your post about consultations. Do you have anything available this week?
I can help with that. What service are you interested in?
Customer
I’m interested in a first-time consultation.
Thanks. Is there a particular day or time that works best for you?
Customer
Thursday afternoon would be ideal.
I have availability Thursday at 2:00 or 4:30. Which works better?
Customer
2:00 works.
Great. What is the best name, phone number, and email for the confirmation?
Conversation summary
Peakline.ai is configured around your approved services, pricing information, availability, locations, policies, frequently asked questions, booking rules, and escalation preferences.
UsesLocation and service information
UsesApproved pricing information
UsesAvailability and scheduling rules
When Peakline.ai cannot confidently answer, it can ask a clarifying question, collect the customer’s details, or bring in your team instead of inventing information.
Peakline.ai can adjust the conversation based on what the customer asks instead of sending every person through the same generic reply.
Qualification and detail-capture logic is configured for your business. Not every business collects every field.
Example Qualification Flow
Possible outcomes
Your team receives the context of the conversation, not just a username and a one-line message.
When scheduling is the appropriate next step, Peakline.ai can identify the approved appointment type, check supported availability, offer eligible times, collect contact information, and confirm the booking.
Included capabilities
Customers often browse and send messages outside normal business hours. Peakline.ai can answer approved questions, gather details, schedule eligible next steps, and set expectations according to your after-hours rules.
9:42 PM · Customer
Do you have availability next week?
9:42 PM · Peakline.ai
Answers the question and identifies the requested service.
9:44 PM · Customer
Provides location and scheduling preference.
9:45 PM · Peakline.ai
Books the appointment or records the request.
Team update
The business receives the customer details, request, and conversation summary.
Peakline.ai is configured around your approved information, preferred tone, terminology, conversation rules, and escalation boundaries.
Configuration
ConceptualBusiness tone
Response preferences
Approved terminology
Peakline.ai does not improvise policies, pricing, or answers that the business has not approved.
You decide when Peakline.ai should continue the conversation, notify your team, collect information, schedule the next step, or escalate the customer to a person.
Peakline.ai keeps the conversation moving and brings your team in with context. It does not replace your staff or independently monitor every conversation without configured rules.
Peakline.ai follows the answering, detail-capture, booking, routing, and escalation rules that match how your business handles each type of message.
Incoming message
What Peakline.ai does
What the team receives
Nothing unless the customer requests follow-up or the conversation reaches a configured notification condition.
You do not have to build reply flows, write prompts, configure routing logic, or troubleshoot the system alone. You provide the appropriate Meta access, business information, rules, and approvals. Peakline.ai handles the supported connection, configuration, testing, launch, and ongoing management.
Peakline.ai reviews the Instagram professional account, Facebook Page, connected business assets, and available permissions required for the supported implementation.
Connection requirements depend on the business’s existing Meta account setup and the permissions available to the connected assets.
Peakline.ai helps connect the approved Instagram and Facebook messaging destinations through the appropriate business-account permissions.
Peakline.ai sets up approved answers, customer-detail fields, qualification questions, booking behavior, notifications, routing rules, brand tone, and escalation boundaries.
Peakline.ai configures supported calendar connections, CRM workflows, email and text notifications, Zapier connections, webhooks, and follow-up routing.
Before launch, Peakline.ai tests common questions, service inquiries, booking flows, existing-customer requests, handoffs, routing behavior, and after-hours conversations.
After launch, Peakline.ai continues managing the Meta messaging experience. When services, pricing, locations, availability, policies, booking rules, routing preferences, or customer questions change, contact Peakline.ai and a real person can help update, troubleshoot, or refine the system.
You run your business. We manage the messaging AI.
Peakline.ai connects to your supported Instagram and Facebook messaging, shares your approved scheduling link when appropriate, sends email notifications when someone interacts with the AI, and provides Open API access for developer-built connections.
Peakline.ai manages the messaging AI and supported Meta connection. External integrations are implemented by your team or developer using available API access.
Start with one Meta platform for $185 per month, or cover Instagram and Facebook together for $245 per month. Unlimited DM conversations included. Peakline.ai builds, connects, and manages the experience for you.
Unlimited DM Conversations Included
No conversation limits or usage-based charges.
Respond to Instagram or Facebook inquiries 24/7. Includes one Instagram Business account or one Facebook Page.
Unlimited DM Conversations Included
No conversation limits or usage-based charges.
Cover Instagram DMs and Facebook DMs together with one managed Meta messaging plan.
Website AI + one Meta platform is $245/month. Complete AI Front Desk is $365/month. See every combination on the full pricing page.
Peakline.ai responds to supported incoming Instagram Direct Messages and Facebook Messenger conversations using approved business information and configured workflows. That can include service questions, pricing questions, availability requests, appointment or consultation requests, estimate or quote requests, location questions, intake information, and existing-customer requests.
Instagram and Facebook availability depends on eligible business assets, account setup, permissions, and the selected Peakline.ai plan. Peakline.ai can support connected Instagram and Facebook messaging destinations when the appropriate accounts and permissions are available.
Yes. Peakline.ai can gather approved customer details, service information, location, timing, preferences, and other business-specific fields so your team can follow up with useful context.
Peakline.ai can connect with supported scheduling workflows and offer eligible times based on configured booking rules. Available booking options depend on your plan, calendar connections, and appointment-type configuration.
Peakline.ai can ask a clarifying question, collect the customer’s details, notify the team, or escalate according to configured fallback rules. It should not invent an answer.
Peakline.ai can notify the team, preserve conversation context, and use configured handoff or routing rules so your team can follow up with the details they need. Exact handoff behavior depends on the configured workflow.
Yes. Peakline.ai can answer approved questions, gather information, schedule eligible next steps, and set expectations when the team is unavailable, according to your after-hours rules.
Multilingual availability depends on the implementation and configured language requirements. Peakline.ai does not claim support for every language.
The exact Instagram professional account, Facebook Page, Meta business asset, and permission requirements depend on the business’s current Meta setup. Peakline.ai reviews eligibility as part of the done-for-you implementation and does not guarantee that every account configuration is eligible.
Peakline.ai is positioned for responding to supported incoming customer messages. It does not send unsolicited promotional broadcasts or automatically message followers unless a separate capability is independently verified and approved.
Peakline.ai can connect with supported calendars, CRM workflows, Zapier, webhooks, and notifications depending on the implementation. Compatibility depends on the tools and configurations involved.
Peakline.ai handles the supported account connection, business-information configuration, messaging workflows, booking and routing rules, integrations, testing, and launch. The client provides appropriate Meta access, accurate information, business rules, and approvals.
Clients can contact Peakline.ai when services, pricing, availability, locations, policies, booking rules, routing preferences, or customer questions change. A real person can help update, troubleshoot, or refine the messaging experience.
Peakline.ai does not require a long-term contract. Clients can cancel anytime.
Meta DMs is included with eligible Peakline.ai plans. Exact limits and features depend on the selected plan and implementation.
We’ll show you how Peakline.ai can answer the questions customers actually send, gather the details your team needs, follow your booking and routing rules, and bring a person into the conversation when needed. Then we connect, configure, test, and maintain it for you.